Terms & Conditions
General Terms

  • Any complaints and queries contact or write us.
  • The passengers are requested to co-operate with the bus operators to maintain punctuality.
  • The Ticket booked is not transferable.
  • Please carry a valid photo id while traveling.
  • Bus Operator reserves rights to change the seat while boarding.
  • The Company does not accept responsibility for any injury, damage or loss caused by any accident. Delay or irregularity or any other natural calamities.
  • Passengers are allowed to carry personal luggage at their own risk. Additional luggage will be charged.
  • Smoking & Consumption of liquor is prohibited on board.
  • Passengers hereby consent to receive communications by SMS / Email or calls from bus operator with regards to the services provided by them.
  • Passengers shall report at the boarding point at least 10 minutes prior to the scheduled departure time
  • The operator’s liability is limited only to the refund of the ticket fare paid.
  • No refund or compensation will be given for delays caused by road blockages, traffic, force majeure, weather, diversions, or any events beyond the operator’s control.
  • All disputes are subject to the exclusive jurisdiction of the courts at Ernakulam district only.
  • Luggage Policy: Free allowance of 2 pieces per passenger, with charges for excess items or total weight exceeding 10 kg.
  • Pets & Liquor: Pets are prohibited, and carrying or consuming liquor is not allowed, with drunk passengers subject to being deboarded.
  • Pick-up Time: The bus will not wait past the scheduled departure time, and late passengers will not receive refunds.
Cancellation Terms

  • Cancellation has per cancellation policy of respective ticket.
  • Partial Cancellation Is Possible.
  • Partial cancellations will be refunded immediately
  • It Is Rights of Harmony Travel Lines To Change Cancellation Policy Any Time Without Prior To Notice
  • Bookings from this site will be eligible for cancellation through Cancellation Form on this site only, In case e-ticket is booked through an agent, please contact respective agent for cancellations.
  • On Cancellation, Refund will be credited in 3 To 10 working days in source payment.
  • Ticket once transferred cannot transferred or cancelled again.